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Terms & Conditions
OtoMate Terms & Conditions
Last Updated: August 10, 2026
These Terms & Conditions ("Terms") govern access to and use of the OtoMate website, platform, applications, APIs, AI capabilities, integrations, automation services, and related services provided by OtoMate ("OtoMate", "we", "us", or "our"). By creating an account, purchasing a subscription, accessing an OtoMate workspace, connecting an integration, or otherwise using OtoMate, you agree to these Terms. If you use OtoMate on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
OtoMate Services
OtoMate provides businesses with technology for creating and operating AI employees, automating workflows and business processes, managing organizational knowledge, connecting third-party services, managing conversations, generating analytics, and performing other AI-assisted and automated activities. Features may vary depending on the applicable subscription plan, configuration, integrations, geographical availability, and third-party services. OtoMate may introduce, modify, improve, replace, or discontinue features as the platform evolves, subject to applicable contractual commitments.
2. Accounts and Workspaces
You must provide accurate information when creating an OtoMate account. You are responsible for maintaining the confidentiality and security of account credentials and for activities performed through your account or workspace. Organizations are responsible for managing their authorized users, administrators, roles, permissions, API credentials, integrations, and connected accounts. You must notify OtoMate promptly if you believe an account, workspace, credential, API key, or connected integration has been compromised.
3. Customer Responsibilities
You are responsible for how you configure and use OtoMate. You must ensure that you have all rights, permissions, notices, consents, and lawful authority required to upload information, connect systems, process personal information, contact individuals, send communications, and instruct OtoMate to perform automated actions. You are responsible for reviewing workflows and AI agents before deploying them and for maintaining appropriate oversight of actions that may materially affect your customers, employees, suppliers, business operations, or other individuals. You remain responsible for business decisions made using OtoMate.
4. Acceptable Use
You may not use OtoMate to engage in unlawful, fraudulent, deceptive, abusive, harmful, or unauthorized activities. You may not use the platform to distribute spam or unlawful communications, violate privacy or intellectual property rights, impersonate others, conduct unauthorized surveillance, introduce malicious software, compromise systems, bypass security measures, attempt unauthorized access, interfere with the operation of the platform, or use OtoMate in violation of applicable third-party platform policies. You may not use OtoMate to access, collect, or process information that you do not have a lawful right to access or process. OtoMate may suspend or restrict services where we reasonably believe use of the platform violates these Terms, applicable law, security requirements, or third-party platform requirements.
5. Meta, WhatsApp, Facebook
and Instagram Services
OtoMate may allow customers to integrate their accounts with technologies provided by Meta Platforms and its affiliates, including WhatsApp, Facebook, Instagram, and Meta Business services. Use of those services remains subject to the applicable Meta terms, developer requirements, platform policies, WhatsApp business and messaging policies, and any other requirements imposed by Meta. Customers are responsible for maintaining valid business accounts, approvals, permissions, messaging rights, recipient consents or opt-ins where required, message templates where required, and compliance with applicable messaging and privacy laws. OtoMate does not control whether Meta approves, rejects, restricts, suspends, modifies, or terminates a customer's Meta account, WhatsApp Business Account, phone number, message template, application permission, API access, or other Meta service. OtoMate is not responsible for service interruptions, limitations, policy changes, account restrictions, or actions imposed independently by Meta. Where OtoMate receives information from Meta on behalf of a customer, that information will be handled in accordance with our Privacy Policy and applicable Meta requirements.
6. Third-Party Integrations
OtoMate may integrate with services operated by third parties. By enabling an integration, you authorize OtoMate to communicate with and exchange information with that service to perform the functionality you request. Third-party services are governed by their own terms, pricing, service levels, privacy practices, policies, and technical limitations. OtoMate is not responsible for the availability, operation, security, policy decisions, modifications, or discontinuation of third-party services. Changes made by a third-party provider may affect OtoMate functionality without prior notice.
8. Customer Content
You retain your rights in information, documents, files, conversations, data, knowledge sources, prompts, configurations, and other material you provide to OtoMate ("Customer Content"). You grant OtoMate the rights reasonably necessary to host, process, transmit, reproduce, analyze, and otherwise use Customer Content solely to provide, secure, support, and operate the services and as otherwise permitted by your agreement with OtoMate. You represent that you have all rights and permissions required to provide Customer Content to OtoMate and to instruct us to process it. OtoMate does not acquire ownership of your Customer Content merely because it is processed through the platform.
9. OtoMate Intellectual Property
OtoMate and its licensors retain all rights in the OtoMate platform, software, source code, user interface, designs, technology, workflows, system architecture, trademarks, branding, documentation, methodologies, platform-level AI components, and other intellectual property owned or developed by OtoMate. Except for rights expressly granted under these Terms or another written agreement, no intellectual property rights are transferred to the customer. You may not copy, reverse engineer, resell, reproduce, distribute, modify, create unauthorized derivative works from, or attempt to extract the source code of OtoMate except where expressly permitted by applicable law or a written agreement.
10. Feedback
If you voluntarily provide suggestions, recommendations, ideas, or feedback regarding OtoMate, you permit OtoMate to use that feedback to improve our products and services without restriction or compensation, provided that doing so does not transfer ownership of your Customer Content.
11. Subscriptions and Fees
Access to certain OtoMate services requires a paid subscription or other commercial agreement. Applicable pricing, subscription periods, included usage, billing frequency, renewal terms, taxes, and other commercial conditions will be presented through the applicable plan, order form, proposal, invoice, or written agreement. Unless expressly included in an OtoMate plan or agreement, charges imposed by third-party services, communication providers, AI providers, Meta, WhatsApp, telecommunications providers, or other integrated services may be separate from OtoMate subscription fees. Customers are responsible for applicable taxes, third-party fees, usage charges, and other charges identified as their responsibility.
12. Subscription Renewal and
Cancellation
Subscription services may renew according to the commercial terms applicable to the customer's plan or agreement. Customers may cancel in accordance with the applicable subscription and payment terms. Cancellation normally prevents future renewal but does not automatically entitle a customer to a refund for previously paid fees unless required by law or expressly agreed otherwise. Certain enterprise, annual, committed-use, or customized agreements may contain different cancellation conditions.
13. Professional Services and Custom
Development
OtoMate may separately provide implementation, consulting, integration, customization, or custom software development services. Such services may be governed by a proposal, statement of work, project agreement, development contract, or other separate written agreement. Where a separate agreement conflicts with these Terms regarding those professional services, the separate agreement will control to the extent of the conflict.
14. Privacy and Data Protection
Our processing of personal information is described in the OtoMate Privacy Policy. Customers using OtoMate to process personal information are responsible for complying with applicable data protection and privacy requirements applicable to their organization and activities. Where appropriate, additional data processing terms may apply between OtoMate and a customer.
15. Confidentiality
Each party may receive confidential or proprietary information from the other in connection with the services. Each party agrees to use reasonable measures to protect confidential information and to use it only for purposes related to the applicable business relationship. Confidentiality obligations do not apply to information that is publicly available without breach, independently developed without access to the confidential information, lawfully obtained from another source without confidentiality restrictions, or required to be disclosed by law.
16. Security
OtoMate implements reasonable technical and organizational safeguards designed to protect the platform and information processed through it. Customers are responsible for securing their own accounts, devices, systems, users, credentials, API keys, permissions, and connected services. No online service can guarantee uninterrupted operation or complete protection from every security threat.
17. Service Availability
We aim to provide reliable services but do not guarantee that OtoMate will operate without interruption or error at all times. Availability may be affected by maintenance, infrastructure failures, internet disruptions, third-party providers, security incidents, API limitations, changes made by integrated platforms, or events outside our reasonable control. Enterprise service-level commitments, where applicable, must be expressly agreed in writing.
18. Suspension
OtoMate may suspend or restrict access where reasonably necessary to address security threats, prevent fraud or abuse, protect the platform or other users, comply with law or governmental requests, address non-payment, respond to third-party platform requirements, or investigate a suspected violation of these Terms. Where reasonably possible and appropriate, we will attempt to notify the affected customer.
19. Termination
Customers may stop using OtoMate subject to their applicable subscription or contractual commitments. OtoMate may terminate access where a customer materially violates these Terms, fails to pay applicable fees, creates material legal or security risk, repeatedly violates third-party platform policies, or where continued provision of the services becomes unlawful. Upon termination, the customer's right to use the services ends. Treatment of Customer Content following termination will be governed by the applicable agreement, Privacy Policy, retention practices, and legal requirements.
19. Termination
Customers may stop using OtoMate subject to their applicable subscription or contractual commitments. OtoMate may terminate access where a customer materially violates these Terms, fails to pay applicable fees, creates material legal or security risk, repeatedly violates third-party platform policies, or where continued provision of the services becomes unlawful. Upon termination, the customer's right to use the services ends. Treatment of Customer Content following termination will be governed by the applicable agreement, Privacy Policy, retention practices, and legal requirements.
20. Disclaimers
Except where expressly agreed otherwise in writing or required by law, OtoMate is provided on an "as available" basis. We do not guarantee that the platform will meet every business requirement, that AI-generated output will always be accurate, that every automation will complete successfully, or that third-party integrations will remain continuously available. Customers are responsible for validating the platform's suitability for their intended use.
21. Limitation of Liability
To the maximum extent permitted by applicable law, OtoMate will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from use of the services. Except where a separate written agreement expressly states otherwise, OtoMate's aggregate liability arising from the services will not exceed the fees paid or payable by the customer to OtoMate for the relevant services during the twelve months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded or limited.
22. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold OtoMate harmless from third-party claims, damages, liabilities, costs, and expenses arising from your unlawful use of the services, your Customer Content, your violation of these Terms, your violation of applicable third-party platform requirements, or your infringement of another person's rights.
23. Changes to the Services or Terms
OtoMate may update these Terms to reflect changes in our services, technology, business model, third-party platform requirements, or applicable law. The updated Terms will display a revised "Last Updated" date. Where changes are material, we may provide additional notice where appropriate. Continued use of the services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
24. Governing Law
Unless a separate written agreement states otherwise, these Terms will be governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law principles. Any dispute will be handled by the courts or dispute-resolution mechanism having jurisdiction under the applicable agreement and law.
25. Entire Agreement
These Terms, together with the Privacy Policy, applicable subscription terms, order forms, proposals, data processing terms, and other agreements expressly incorporated by reference, constitute the applicable agreement regarding use of the OtoMate services. If a signed commercial agreement between OtoMate and a customer conflicts with these general Terms, the signed agreement will control to the extent of that conflict.
7. AI Services
OtoMate includes artificial intelligence features that can generate content, recommendations, classifications, decisions, responses, summaries, automated actions, and other outputs. AI systems are probabilistic and may produce inaccurate, incomplete, outdated, or inappropriate results. Customers are responsible for determining whether AI-generated outputs are suitable for their intended use. OtoMate should not be treated as a substitute for qualified professional judgment in situations involving legal, medical, financial, safety-critical, regulatory, or similarly high-impact decisions. Customers are responsible for establishing appropriate review and approval processes for automated actions and AI-generated outputs.
26. Contact
For questions regarding these Terms, contact:
Legal Email:
Support Email:
Privacy Policy
Data Deletion Instructions
Terms & Conditions
OtoMate Terms & Conditions
Last Updated: August 10, 2026
OtoMate respects the privacy of our customers, users, business partners, and individuals whose information may be processed through our platform. This Privacy Policy explains how OtoMate ("OtoMate", "we", "us", or "our") collects, uses, processes, stores, shares, and protects personal information when you visit our website, create or use an OtoMate account or workspace, interact with our services, or connect third-party platforms such as Meta, WhatsApp, Facebook, Instagram, or other supported services.By using OtoMate, you acknowledge the practices described in this Privacy Policy.
OtoMate Services
OtoMate provides businesses with technology for creating and operating AI employees, automating workflows and business processes, managing organizational knowledge, connecting third-party services, managing conversations, generating analytics, and performing other AI-assisted and automated activities. Features may vary depending on the applicable subscription plan, configuration, integrations, geographical availability, and third-party services. OtoMate may introduce, modify, improve, replace, or discontinue features as the platform evolves, subject to applicable contractual commitments.
2. Accounts and Workspaces
You must provide accurate information when creating an OtoMate account. You are responsible for maintaining the confidentiality and security of account credentials and for activities performed through your account or workspace. Organizations are responsible for managing their authorized users, administrators, roles, permissions, API credentials, integrations, and connected accounts. You must notify OtoMate promptly if you believe an account, workspace, credential, API key, or connected integration has been compromised.
3. Customer Responsibilities
You are responsible for how you configure and use OtoMate. You must ensure that you have all rights, permissions, notices, consents, and lawful authority required to upload information, connect systems, process personal information, contact individuals, send communications, and instruct OtoMate to perform automated actions. You are responsible for reviewing workflows and AI agents before deploying them and for maintaining appropriate oversight of actions that may materially affect your customers, employees, suppliers, business operations, or other individuals. You remain responsible for business decisions made using OtoMate.
4. Acceptable Use
You may not use OtoMate to engage in unlawful, fraudulent, deceptive, abusive, harmful, or unauthorized activities. You may not use the platform to distribute spam or unlawful communications, violate privacy or intellectual property rights, impersonate others, conduct unauthorized surveillance, introduce malicious software, compromise systems, bypass security measures, attempt unauthorized access, interfere with the operation of the platform, or use OtoMate in violation of applicable third-party platform policies. You may not use OtoMate to access, collect, or process information that you do not have a lawful right to access or process. OtoMate may suspend or restrict services where we reasonably believe use of the platform violates these Terms, applicable law, security requirements, or third-party platform requirements.
5. Meta, WhatsApp, Facebook
and Instagram Services
OtoMate may allow customers to integrate their accounts with technologies provided by Meta Platforms and its affiliates, including WhatsApp, Facebook, Instagram, and Meta Business services. Use of those services remains subject to the applicable Meta terms, developer requirements, platform policies, WhatsApp business and messaging policies, and any other requirements imposed by Meta. Customers are responsible for maintaining valid business accounts, approvals, permissions, messaging rights, recipient consents or opt-ins where required, message templates where required, and compliance with applicable messaging and privacy laws. OtoMate does not control whether Meta approves, rejects, restricts, suspends, modifies, or terminates a customer's Meta account, WhatsApp Business Account, phone number, message template, application permission, API access, or other Meta service. OtoMate is not responsible for service interruptions, limitations, policy changes, account restrictions, or actions imposed independently by Meta. Where OtoMate receives information from Meta on behalf of a customer, that information will be handled in accordance with our Privacy Policy and applicable Meta requirements.
6. Third-Party Integrations
OtoMate may integrate with services operated by third parties. By enabling an integration, you authorize OtoMate to communicate with and exchange information with that service to perform the functionality you request. Third-party services are governed by their own terms, pricing, service levels, privacy practices, policies, and technical limitations. OtoMate is not responsible for the availability, operation, security, policy decisions, modifications, or discontinuation of third-party services. Changes made by a third-party provider may affect OtoMate functionality without prior notice.
8. Customer Content
You retain your rights in information, documents, files, conversations, data, knowledge sources, prompts, configurations, and other material you provide to OtoMate ("Customer Content"). You grant OtoMate the rights reasonably necessary to host, process, transmit, reproduce, analyze, and otherwise use Customer Content solely to provide, secure, support, and operate the services and as otherwise permitted by your agreement with OtoMate. You represent that you have all rights and permissions required to provide Customer Content to OtoMate and to instruct us to process it. OtoMate does not acquire ownership of your Customer Content merely because it is processed through the platform.
9. OtoMate Intellectual
Property
OtoMate and its licensors retain all rights in the OtoMate platform, software, source code, user interface, designs, technology, workflows, system architecture, trademarks, branding, documentation, methodologies, platform-level AI components, and other intellectual property owned or developed by OtoMate. Except for rights expressly granted under these Terms or another written agreement, no intellectual property rights are transferred to the customer. You may not copy, reverse engineer, resell, reproduce, distribute, modify, create unauthorized derivative works from, or attempt to extract the source code of OtoMate except where expressly permitted by applicable law or a written agreement.
10. Feedback
If you voluntarily provide suggestions, recommendations, ideas, or feedback regarding OtoMate, you permit OtoMate to use that feedback to improve our products and services without restriction or compensation, provided that doing so does not transfer ownership of your Customer Content.
11. Subscriptions and Fees
Access to certain OtoMate services requires a paid subscription or other commercial agreement. Applicable pricing, subscription periods, included usage, billing frequency, renewal terms, taxes, and other commercial conditions will be presented through the applicable plan, order form, proposal, invoice, or written agreement. Unless expressly included in an OtoMate plan or agreement, charges imposed by third-party services, communication providers, AI providers, Meta, WhatsApp, telecommunications providers, or other integrated services may be separate from OtoMate subscription fees. Customers are responsible for applicable taxes, third-party fees, usage charges, and other charges identified as their responsibility.
12. Subscription Renewal and
Cancellation
Subscription services may renew according to the commercial terms applicable to the customer's plan or agreement. Customers may cancel in accordance with the applicable subscription and payment terms. Cancellation normally prevents future renewal but does not automatically entitle a customer to a refund for previously paid fees unless required by law or expressly agreed otherwise. Certain enterprise, annual, committed-use, or customized agreements may contain different cancellation conditions.
13. Professional Services and
Custom Development
OtoMate may separately provide implementation, consulting, integration, customization, or custom software development services. Such services may be governed by a proposal, statement of work, project agreement, development contract, or other separate written agreement. Where a separate agreement conflicts with these Terms regarding those professional services, the separate agreement will control to the extent of the conflict.
14. Privacy and Data
Protection
Our processing of personal information is described in the OtoMate Privacy Policy. Customers using OtoMate to process personal information are responsible for complying with applicable data protection and privacy requirements applicable to their organization and activities. Where appropriate, additional data processing terms may apply between OtoMate and a customer.
15. Confidentiality
Each party may receive confidential or proprietary information from the other in connection with the services. Each party agrees to use reasonable measures to protect confidential information and to use it only for purposes related to the applicable business relationship. Confidentiality obligations do not apply to information that is publicly available without breach, independently developed without access to the confidential information, lawfully obtained from another source without confidentiality restrictions, or required to be disclosed by law.
16. Security
OtoMate implements reasonable technical and organizational safeguards designed to protect the platform and information processed through it. Customers are responsible for securing their own accounts, devices, systems, users, credentials, API keys, permissions, and connected services. No online service can guarantee uninterrupted operation or complete protection from every security threat.
17. Service Availability
We aim to provide reliable services but do not guarantee that OtoMate will operate without interruption or error at all times. Availability may be affected by maintenance, infrastructure failures, internet disruptions, third-party providers, security incidents, API limitations, changes made by integrated platforms, or events outside our reasonable control. Enterprise service-level commitments, where applicable, must be expressly agreed in writing.
18. Suspension
OtoMate may suspend or restrict access where reasonably necessary to address security threats, prevent fraud or abuse, protect the platform or other users, comply with law or governmental requests, address non-payment, respond to third-party platform requirements, or investigate a suspected violation of these Terms. Where reasonably possible and appropriate, we will attempt to notify the affected customer.
19. Termination
Customers may stop using OtoMate subject to their applicable subscription or contractual commitments. OtoMate may terminate access where a customer materially violates these Terms, fails to pay applicable fees, creates material legal or security risk, repeatedly violates third-party platform policies, or where continued provision of the services becomes unlawful. Upon termination, the customer's right to use the services ends. Treatment of Customer Content following termination will be governed by the applicable agreement, Privacy Policy, retention practices, and legal requirements.
19. Termination
Customers may stop using OtoMate subject to their applicable subscription or contractual commitments. OtoMate may terminate access where a customer materially violates these Terms, fails to pay applicable fees, creates material legal or security risk, repeatedly violates third-party platform policies, or where continued provision of the services becomes unlawful. Upon termination, the customer's right to use the services ends. Treatment of Customer Content following termination will be governed by the applicable agreement, Privacy Policy, retention practices, and legal requirements.
20. Disclaimers
Except where expressly agreed otherwise in writing or required by law, OtoMate is provided on an "as available" basis. We do not guarantee that the platform will meet every business requirement, that AI-generated output will always be accurate, that every automation will complete successfully, or that third-party integrations will remain continuously available. Customers are responsible for validating the platform's suitability for their intended use.
21. Limitation of Liability
To the maximum extent permitted by applicable law, OtoMate will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from use of the services. Except where a separate written agreement expressly states otherwise, OtoMate's aggregate liability arising from the services will not exceed the fees paid or payable by the customer to OtoMate for the relevant services during the twelve months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded or limited.
22. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold OtoMate harmless from third-party claims, damages, liabilities, costs, and expenses arising from your unlawful use of the services, your Customer Content, your violation of these Terms, your violation of applicable third-party platform requirements, or your infringement of another person's rights.
23. Changes to the Services or Terms
OtoMate may update these Terms to reflect changes in our services, technology, business model, third-party platform requirements, or applicable law. The updated Terms will display a revised "Last Updated" date. Where changes are material, we may provide additional notice where appropriate. Continued use of the services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
24. Governing Law
Unless a separate written agreement states otherwise, these Terms will be governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law principles. Any dispute will be handled by the courts or dispute-resolution mechanism having jurisdiction under the applicable agreement and law.
25. Entire Agreement
These Terms, together with the Privacy Policy, applicable subscription terms, order forms, proposals, data processing terms, and other agreements expressly incorporated by reference, constitute the applicable agreement regarding use of the OtoMate services. If a signed commercial agreement between OtoMate and a customer conflicts with these general Terms, the signed agreement will control to the extent of that conflict.
7. AI Services
OtoMate includes artificial intelligence features that can generate content, recommendations, classifications, decisions, responses, summaries, automated actions, and other outputs. AI systems are probabilistic and may produce inaccurate, incomplete, outdated, or inappropriate results. Customers are responsible for determining whether AI-generated outputs are suitable for their intended use. OtoMate should not be treated as a substitute for qualified professional judgment in situations involving legal, medical, financial, safety-critical, regulatory, or similarly high-impact decisions. Customers are responsible for establishing appropriate review and approval processes for automated actions and AI-generated outputs.
26. Contact
For questions regarding these Terms, contact:
Legal Email:
Support Email:
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